FREQUENTLY ASKED QUESTIONS
We understand that you may have questions, and our hope is that this is a quick and convenient way to get an answer. If you still have questions, do not hesitate to contact our clinic. We are happy to discuss options that are available to you and any related general information.
Frequently Asked Questions
What happens on my first visit?
Please plan to arrive at least 10 minutes before your appointment time. You will be asked to fill in an information form and sign a consent form. Once your paperwork is done you and your physiotherapist will thoroughly discuss your problem. This will be followed by a physical assessment and a treatment. You will be given exercises and important information to deal with your problem at home. Your initial visit will be one hour in length.
What should I wear?
Your physiotherapist will need to see how you move and have a good look at the problematic areas. Please bring shorts and a t-shirt for lower extremity or low back problems. We suggest women bring a sleeveless top or camisole for shoulder or neck problems.
Do I need a Doctor's referral to see a Physiotherapist?
No. However, some insurers still require a physician referral to refund your expenses. We suggest you check with your insurance company.
Who pays for Physiotherapy services?
Our services are not covered by OHIP. You will be expected to pay at the time of your visit and then submit the receipt to your insurance company for reimbursement. Your extended health care plan may cover all or part of the charges. We do not bill directly to the insurance company unless you are in a Motor Vehicle Accident. Payment may be made via cash, debt, cheque, visa, MC or Amex. If you wish to carry a balance between visits we require a credit card number on file.
What is your cancellation policy?
We require 24 hours notice for cancellations unless there is an illness or unexpected emergency. Missed appointments will be billed accordingly.